Delivery Information

 

Delivery

We will endeavor to stick by the promise of delivery times. Whilst every reasonable effort shall be made to keep any delivery date. We shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Other external factors do sometimes affect the delivery time, and we promise to chase all these factors up to help get the goods to the customer within the promised timescale.

 

Delivery of the Goods shall be made to the Customers address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. A contact telephone number is required in order for our couriers to dispatch the goods at a convenient time.

 

Please allow up to 28 working days delivery time. This obviously depends on the quantity and nature of the customers order & type of service.

 

Shortages

It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. If you suspect that there are items missing from the delivery, first check that the order has not been part shipped. Any shortages must be noted on the delivery notes and it is your responsibility to notify us within 2 days of delivery.

 

Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open the manufacturers packaging or use the item.

 

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescale. Except when external and unforeseen circumstances have prevented notification within the reported timescale.

 

Damaged in Transit

Should there be any damage to the delivered goods, details must be noted on the delivery documentation and it will be your responsibility to inform us immediately, but not later than 7 working days. It is imperative that you do not dispose of any of the packaging, as this will be required to affect your claim against the carrier. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.